FAQ / Tips & Tricks

If your device can’t be fixed, then I offer a no fix no fee policy. This means that if you have already pre paid, you will receive a full refund and have your device returned to you in the same state that it was brought in.

Across all devices, I offer free diagnostics to help you determine the problem.

Majority of repairs can be done within the same day, usually within a couple hours. This will be confirmed when the booking is made.

At the moment, I do not have a store. However I offer a collection and drop off service to your home, work or where ever you may be. There is a slight extra charge for this which varies depending on the distance. Or you can drop your device off to me at an agreed upon location.

No. When I do repairs, I do not need to wipe your device. It is just a straight part swap.

However, there are some instances that do require a phone to be wiped. If it came down to this, you would be contacted straight away to confirm if this is something you would want to go ahead with. Wiping a device is an absolute last case option. 

YES! I offer 12 months warranty with all repairs I do. The warranty is there to cover any manufacturing faults with the parts. If the part is damaged or been subject to liquid, I cannot cover this under your warranty.

Best way is to contact me and we can arrange a date and time to me to be able to check the device over. Before I am able to go through with the claim for your warranty, I will need to see the device again to check the part for any damage or if it has been subject to liquid. Providing there is no damage, I am more than happy to swap the part out for you completely covered under your warranty. 

No. I fix all types of phones, tablets, laptops, pcs, consoles and smart watches. If you have something that doesn't fall under any of these categories, still drop me a message. I am more than happy to take a look at any electronic device and try my best to get it back up and running for you. 

Yes and no. It all depends on how much water there was, how long it was in the water and where the water has got to. I can do a liquid damage service for £15 to clear out any liquid that may still be in the device and clean any corrosion that may have formed. After this, I will be able to do a free diagnostics to see if anything else needs repairing. 

• • DO:

    • Power your device off right away

    • Unplug any chargers and / or headphones

    • Take out the sim tray

    • Use a hairdryer to blow warm air in any ports you see on the device like the charging port, sim tray area and speakers

    • Leave your device powered off for at least 24 hours. During these 24 hours, place the device near a radiator to help it dry out during this time

    • Bring your device into us for our water ingress service (£20)

  • DON’T:

    • Keep using your device like normal

    • Put your phone in rice - this is on old 'trick' that can do more damage than good

    • Keep charging your phone

Scam emails, texts and phone calls are becoming more popular each day and with this, are becoming harder to spot. Here are a few things to look out for if you believe that you have received a scam message.

• Grammar - Check the spelling throughout the email, professional companies will not have any spelling mistakes within their emails. 

• Senders email address - Always check the address that sent you the email. Scam emails will usually have an address that is a random mix of numbers and letter or they will end in generic domains such as gmail, outlook, hotmail etc. No big company will use any of these domains.

• Links / Attachments - If you think you have a scam email DO NOT open any links or attachments. This can lead to your device gaining viruses and your personal information being breached.

• Login details - NEVER give your login details or bank details out through email or through any links sent from an email or text you think are suspicious.

If you are unsure about an email or text message that you have received, then book an appointment and we will be able to help you determine if the email is a scam or not. You can also contact the original business that the email or text is claiming to be from. They will be able to tell you if it is them right away. 

If you believe that you may have a virus due to one of these emails or messages then book in with us for a health check on your device. 

A  network reset can fix a lot of issues such as, no service, no sim, no Wi-Fi, slow internet, etc.

Apple = Settings - General - Reset - Reset - Reset Network Settings - Input Password - Reset Network Settings

Samsung = Settings - General - Reset - Reset Network Settings - Input Password - Reset Network Settings

Laptops / PCs = Settings - Network & Internet - Advanced Network Settings - Network Reset - Reset Now

Phone - 

Apple - Settings, General, Software Update, Download & Install

Android - Settings, Software Update, Download & Install

Tablet - 

Apple - Settings, General, Software Update, Download & Install

Android - Settings, Software Update, Download & Install

Laptop -

Apple - Apple Menu, System Settings, General, Software Update

Windows - Settings, Windows Update, Check For Update, Download & Install

PC -

Apple - Apple Menu, System Settings, General, Software Update

Windows - Settings, Windows Update, Check For Update, Download & Install

Console - 

PlayStation - Settings, System Software Update

Xbox - Settings, System, Updates

Nintendo - System Settings, System, Software Update

Smart Watch - 

Apple - Settings, General, Software Update 

Android - Settings, General, Software Update

Phone - 

Apple - Settings, General, Transfer or Reset, Erase All Content and Settings

Android - Settings, General, Reset, Factory Data Reset, Reset

Tablet - 

Apple - Settings, General, Transfer or Reset, Erase All Content and Settings

Android - Settings, General, Reset, Factory Data Reset, Reset

Laptop -

Apple - Apple Menu, System Settings, General, Transfer or Reset, Erase All Content and Settings

Windows - Settings, System, Recovery, Reset PC

PC -

Apple - Apple Menu, System Settings, General, Transfer or Reset, Erase All Content and Settings

Windows - Settings, System, Recovery, Reset PC

Console - 

PlayStation - Settings, Initialization, Initialize PS, Full

Xbox - Settings, Console Info, Select Console, Reset Your Console

Nintendo - System Settings, System, Formatting Options, Restore Factory Settings

Smart Watch - 

Apple - Settings, General, Reset, Erase All Contents and Settings

Android - Settings, General, Reset, Next, Reset

Phone - 

Apple - Press and release volume up, press and release volume down, press and hold power button until screen goes black and apple logo appears, release power button and device will restart

Android - Press and hold both the power button and the volume down button for at least 30 seconds or until the phone screen goes black and you see the devices logo, release all buttons and device will restart 

Tablet - 

Apple - Press and release volume up, press and release volume down, press and hold power button until screen goes black and apple logo appears, release power button and device will restart

Android - Press and hold both the power button and the volume down button for at least 30 seconds or until the phone screen goes black and you see the devices logo, release all buttons and device will restart 

Laptop -

Apple - Press and hold the power button until the device turns off, leave for 30 seconds, press power button to turn back on

Windows - Press and hold the power button until the device turns off, leave for 30 seconds, press power button to turn back on

PC -

Apple - Press and hold the power button until the device turns off, leave for 30 seconds, press power button to turn back on

Windows - Press and hold the power button until the device turns off, leave for 30 seconds, press power button to turn back on

Console - 

PlayStation - Press and hold the power button until the device powers off, wait 30 seconds, power the device back on

Xbox - Press and hold the power button until the device powers off, wait 30 seconds, power the device back on

Nintendo - Press and hold the power button until the device powers off, wait 30 seconds, power the device back on

Smart Watch - 

Apple - Press and hold both side buttons until the device powers itself off and the Apple logo appears, release all buttons, device will restart itself

Android - Press and hold both side buttons until the device powers itself off and the device logo appears, release all buttons, device will restart itself

Phone - 

Apple - Settings, Wi-Fi, click network needed, input password, click done

Android - Settings, Connections, Wi-Fi, click network needed, input password, click done

Tablet - 

Apple - Settings, Wi-Fi, click network needed, input password, click done

Android - Settings, Connections, Wi-Fi, click network needed, input password, click done

Laptop -

Apple - Click Wi-Fi symbol in the top right corner, click Wi-Fi name needed, insert password, click done

Windows - Click Wi-Fi symbol in the bottom right corner, click Wi-Fi name needed, insert password, click done

PC -

Apple - Click Wi-Fi symbol in the top right corner, click Wi-Fi name needed, insert password, click done

Windows - Click Wi-Fi symbol in the bottom right corner, click Wi-Fi name needed, insert password, click done

Console - 

PlayStation - Settings, Network, Set Up Internet Connection, Use Wi-Fi, Easy, Choose Wi-Fi, Input Password

Xbox - Settings, General, Network Settings, Set Up Wireless Network, Choose Wi-Fi, Input Password

Nintendo - Settings, Internet, Internet Settings, Choose Wi-Fi, Input Password

Smart Watch - 

Apple - Settings, Wi-Fi, Choose Wi-Fi, Input Password

Android - Settings, Connections, Wi-Fi, Choose Wi-Fi, Input Password

The model of your device can be found within Settings and also is printed on the back/bottom of a device or within the sim reader in some cases. 

If you are still unable to find out your model number, send me a message below and I will send you a guide to find it